Passenger Charter


Passenger promise – what you can expect from us


At Fly540 Kenya, we put the passenger at the heart of everything we do and make the following promises to ensure that you receive the best possible service:


Underpinning everything we do is a fundamental commitment to passenger safety.


We promise to provide a reliable service that you can trust. This year, so far, we have a record 92% of flights arriving on time to their destination.


We promise to make our service as easy to use as possible – saving you time and effort.

Customer service

We promise to give you excellent customer service from the moment you book your flight, to arrival at your destination. All of our staff and cabin crew receive comprehensive customer service training.


We promise to provide a service of the highest quality possible, for affordable prices – giving you excellent value for money.


We promise to support the communities and environment in which we operate. For more information, please see our CSR policy.


Contact Customer Services

At Fly540 Kenya, we put our passengers at the heart of everything we do and are here to ensure your individual needs are met. Our customer services department are here to help with any feedback or complaint you may have. Please write to us at the details below:


Fly540 Kenya

Baycourt Upper Floor, Suite 3 & 4,
The Watermark Business Park
Ndege Rd, Karen
P.O. BOX 10293 – 00100
Nairobi, Kenya
Tel:         +254 (0) 722 540 540
Tel:        +254 (0) 733 540 540