FAQs

Refunds are done on the same mode of payment.

When flying across borders, you may be required to have a visa.  Please ensure that you have the correct documentation for your visit before booking your flight.  More information about the visa requirements for our destinations can be found on the following websites:

Kenya
http://www.immigration.go.ke/
New visa requirements for entry into Kenya. Please download this document for more details

Tanzania - Zanzibar
http://immigration.go.tz/module1.php?id=14

South Sudan - Juba
http://www.gossmission.org/goss/index.php?option=com_content&task=view&id=1259

Passenger promise – what you can expect from us
At Fly540 Kenya, we put the passenger at the heart of everything we do and make the following promises to ensure that you receive the best possible service:

Safety
Underpinning everything we do is a fundamental commitment to passenger safety.

Reliability
We promise to provide a reliable service that you can trust. This year, so far, we have a record 92% of flights arriving on time to their destination.

Simplicity
We promise to make our service as easy to use as possible – saving you time and effort.

Customer service
We promise to give you excellent customer service from the moment you book your flight, to arrival at your destination. All of our staff and cabin crew receive comprehensive customer service training.

Value
We promise to provide a service of the highest quality possible, for affordable prices – giving you excellent value for money.

CSR
We promise to support the communities and environment in which we operate.

Contact Customer Services
At Fly540 Kenya, we put our passengers at the heart of everything we do and are here to ensure your individual needs are met. Our customer services department are here to help with any feedback or complaint you may have. Please write to us at the details below:

Fly540 Kenya 
Baycourt Upper Floor, Suite 3 & 4,
The Watermark Business Park
Ndege Rd, Karen
P.O. BOX 10293 – 00100
Nairobi,
Kenya
Tel:         +254 (0) 722 540 540
Tel:        +254 (0) 733 540 540

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.